FAQs
Welcome to our FAQ page! We’ve compiled a list of the most commonly asked questions we receive about our custom letter service. If you don’t find the answer you’re looking for here, feel free to reach out to our customer support team for assistance. Our goal is to make it as easy as possible for you to create and send heartfelt messages to your loved ones, and we’re here to help you every step of the way.
What kind of letters can I send through your service?
- At the moment, we offer standard letter printing on 8.5 x 11 inch paper and ship it with a #10 envelope.
How much does it cost to send a letter?
- The cost to send the letter is included with your membership subscription.
How long does it take for my letter to be delivered?
- Once submitted, we estimate a delivery time of 4-7 days.
- You can submit 1 letter per week.
Can I track my letter once it’s been sent?
- We do not currently offer a tracking service for our letters.
Can I include gifts or other items with my letter?
- Unfortunately, we can only print and send text at this time.
How do I cancel or modify an order?
- Once a letter has been submitted, it cannot be canceled or modified. However, you are able to cancel your membership at any time.
Is there a limit to how long my letter can be?
- Yes, each letter is limited to 599 characters.
Can I send letters to international addresses?
- Unfortunately, we currently only offer our service for shipping within the United States.